Ridiculous refund policy compared to Steam. Bought a game with wrong version two days earlier. The system doesn't allow rebuying another version with the same account. Cannot return the game after downloading it. Nothing I can do except opening a new account. Customer service acts like a bot and only gives uniform replies with no human customization. And there's no way to submit a reply to follow up the case. I understand this is to prevent players exploit the refund policy but I am still playing the game and want an upgraded version. Absolutely an outdated customer service system. For PC players who use to enjoy the customized service in Steam, beware of this inflexible system in PS Store! Cannot imagine this happening in 2024.
