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Insane refund policy, POOR customer service …

Promised my son Crossfire as Christmas gift. We went online to the store on 12/25 and purchased the game. A few weeks later when reviewing my credit card statement, I noticed a much larger charge of $150 instead of $30. Called PlayStation today and talked to a Daniel. He told me that as I called after a 14 day window that I was out of luck. This in spite of the fact that we have NOT downloaded the 2 extra games that we supposedly purchased, Grand Theft Auto and Planet Coaster. Basically, I have to eat it. This is what you can expect from these jokers. Their system was glitching like crazy on Christmas Day, and we get it up the you know where. What a joke of a company and ridiculous refund policy. WE DIDN’T DOWNLOAD THE GAMES !!!!!! Only the one we actually purchased.

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Date of experience: Jan 21, 2025