A week ago my business website disappeared from the web. I was notified by a customer that could not get onto my site to book a service. I was placed #2 in queue. it took almost an hour before someone came online. I was told that the problem was fixed almost immediately. I checked before leaving the chat session and noticed that the site was still offline. The rep then said he found the problem, ( one that was supposedly fixed months ago during another chat session) and assured me he would take care of the issue. Since that chat, which was almost a week ago, I haven't been able to get back into the queue to speak with anyone. The site is still down. I've sent in 4 "tickets" to have the issue looked at and haven't received a single response from squarespace. My customers are unable to use the site to book services so I'm losing money every day the site is down.
