My website (and therefore my business) was down for a month while waiting for a solution to my issue. I offered them a very simple solution to my issue which they could have implemented in under a minute, but they insisted that their way was better. It turns out it was better, because I wouldn't have started looking elsewhere.
Photoshelter has given me more customer service on my free trial then Squarespace gave me over a year and a half with 2 web sites. They can't even figure out how to refund my prorated amount after I cancelled.
I never did get my web site the way I wanted. Hard to use and bad customer experience.
