squarespace

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Dishonest Company

Cancelled the annual subscription and stopped the auto renewal few days before the new annual fee due, got the refund of the leftover (i cancelled it about 1 week before the next year starts), and then, they still renewed and charged me afterwards.When I called, they said I can only get the prorated refund, not the full. even I showed them my bank statement as proof of me indeed cancelled the account. So, if you join Squarespace, you are STUCK for the rest of your life, even you had cancelled it. What a dishonest business they are running!

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Date of experience: Aug 18, 2016