squarespace

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This company is trash

If I could do zero stars, I would. I deleted users from my linked GSuite account because they left the company. This removed several important files. I temporarily restored these users to fix the issue and then removed again. SquareSpace charged me for a full month of use each. This was an unauthorized and incorrect charge that doesn't even make sense. I already paid for those users!Impossible to call in and speak to a real person. Chat support has an absurdly long wait and times out. They force you through a bunch of bull s*** articles to even be able to send an email. And now they cite some stupid policy and show absolutely zero understanding/empathy.This company is trash.

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Date of experience: Aug 18, 2020