squarespace

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No technical support, not enough knowledge

Squarespace acquired Google domains and our migration did not go smoothly. An edge case in our DNS records meant that our SSL certificate was not properly issued. Support insisted for about 15 emails that this is not possible, until finally acknowledging that it happened, but they can't do anything about it. I tried to transfer our domain out of Squarespace, but something else broke in that process and now our DNS is completely broken, with the dashboard giving back errors when I attempt to change anything. We're stuck more than a week later with our corporate website broken.

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Date of experience: Jun 12, 2024