I want to share my recent experience with Squarespace to warn others who might be facing similar issues.I purchased my domain through Google Domains, which was then transferred to Squarespace. Unfortunately, the domain was supposed to renew automatically, but this did not happen, even after updating my payment information.Here’s a summary of what happened:Automatic Renewal Failure: My domain was set for automatic renewal, but the process failed. Despite receiving renewal reminders and updating my payment details, the domain did not renew.Loss of Access: As a result, my website and business email are now inaccessible, severely impacting my operations.Customer Support Issues: I contacted Squarespace Customer Care multiple times, but they informed me that the domain wasn’t transferred correctly and they couldn’t renew it.This has left my business offline, unable to receive emails or interact with customers, which is extremely frustrating and damaging.Advice for Others: If you are experiencing similar issues, consider taking the following steps:Document Everything: Keep records of all communications and screenshots.Contact Support Persistently: Keep reaching out to both Squarespace and any other involved parties.File Complaints: Consider filing complaints with ICANN, the Better Business Bureau (BBB), and the Federal Trade Commission (FTC). These organizations can help mediate and possibly expedite the resolution.I hope my experience helps others avoid the same frustration and business disruption.EDIT: After one day of my website and business offline, BBB have demand action from the business, and they put my website and email back online.I am still trying to remove my domain from their possesion.
