They completely ruined my business. I changed the nameservers from the dashboard, and it seemed simple at first. However, the nameservers never actually updated on their back-end. After waiting five days, support finally responded and changed the nameservers, but the issue still wasn't resolved, even after I waited 10 more days. When I tried to revert to the default settings, I couldn’t because of constant error messages. I was stuck.Their support is mostly automated, with irrelevant replies that don’t address the actual issue.Even when I tried to transfer the domain to another registrar, I got stuck again because the authentication code wasn’t sent. I had to reach out to support, which was once again useless.The real problem with SquareSpace is that they know about these issues but don’t take action. They could at least have a proper support team to follow up with customers, but all you get is the generic: "We're currently receiving a large volume of requests."
