This outfit deregistered our domain without sending any reminders, warnings or notifications. The way we found out was we had no emails and our website was down. We then proceeded to try to contact squarespace - automated responses blaming high volume of requests were continuously sent out for a period of 6 days during which time we still had no emails or website. We were not even able to transfer to another registrar unless it was active - we finally figured out how to activate it - there was a different email address associated with it, support would have been able to solve this in minutes if they were available which they were not for over 6 days. Once we paid for the renewal so we could transfer it to a company that does have support, they refused to refund. What a crap show - think twice about using this company with no support
