Scam-bags. Bought a Samsung Phone and was offered a free Google Speaker as a deal (great offer). Included was the option for a free 6 month trial subscription to spotify premium. I set a reminder on my calendar 2 weeks prior to the end of the subscription to determine whether I wanted to continue for £9.99 p/m. As I did not use the service enough, I chose to cancel. This was easy enough to do through the app and my account remained standard (free). 2 months later I notice that a charge of £9.99 had left my account. I queried this with spotify who stated I should have received a cancellation email. I did not. Without this email they would not issue a refund. Instead of arguing this claim, I accepted it and instead asked when I would receive the product/service for which the £9.99 was taken? I was then informed that their "records" showed that I cancelled the subscription 2 days after the trial period and received the premium service for the month preceeding it. As I had no proof to the contrary, having not received this cancellation email, there was little I could do and they were all to aware of this. What a good little but lucrative scam! In future I will be sure to screenshot everything. Honesty is a rare commodity these days. Account deleted!
