I found out I have been charged £17.99 instead of the usual monthly charge of £10.99. I checked and I saw I had been upgraded to the Premium Family Subscription which I have never requested since I'm on my own. I looked up for the support, didn't find it simple. I started the chat with the automatic advisor that couldn't help, then I was connected to an advisor called Maudy A.The advisor wasn't helpful at all, I needed to extrapolate the info through asking questions, otherwise I was receiving partial information. After 45 minutes of the above I was left with a statement... I nudged for more clarification with a "Yes, so?".Maudy A came back after 3 minutes with a sarcastic reply.I asked to talk to a manager, I was transferred in less than 10 minutes.I wanted to report the whole thing, the Premium Family Subscription wasn't the issue any more.NOW, if you have an escalation you would be very careful and patient wouldn't you?I was passed to Alaiza Joy D, I kindly asked them who they were, they say a "Higher Support".I asked them to take their time and read the support I received, they totally avoid the subject and continued to talk about the Premium Family Subscription. I asked again about their opinion on the matter and they say they were sorry and carried on about the issue with the Subscription.I asked to talk to their manager. There was no manager and they kept me on the chat for about 20 minutes while I kept asking to talk to a manager. At the end they closed the conversation.I'll ask for a refund through Paypal and look out for a better platform, no wonder why all these negative reviews.
