I signed up for a new account as I've never had spotify before. The offer I signed up for included the 1st 3 months for free. They debited my account for £10.99 as soon as I signed up. I contacted support to get this fixed and after 4 days of back and forth they have now said it was 3 months for the price of 1. I have send screenshots of everything saying it should be free and they are refusing to let me have the month they have taken money for. The say I can get a refund but will lose access to my account and won't be able to use any offers to sign up again. Terrible customer service, terrible unprofessional language used and terrible debiting practices.
