Customer service is all 'AI' - using the term loosely because it's not intelligent at all. It can't look at images you send, so I don't know why they have an image attachment button on the chat. As the images provide context for the problem at hand, there's no resolution since it can't understand your words either. It says when you join the chat that there will be a review / survey at the end, but there never is because when you click 'no' to 'did we solve your problem?' it just connects you with another bot. Spent almost 1.5 hours talking to bots before I realised! The initial problem I went to look for help with that I still have:They kept emailing asking for me to update my payment method/country or my account would be cancelled. I did that, received the Duo Premium welcome email and small card check fee, and then on the deadline day they cancelled my Premium anyway.
