I have been with them for 14 years I’m going back to YouTube premium spotify has not had phone support for 9 years if not definitely more any service you pay for in America you should be able to call and talk instead of all this typing back and forth that does not solve anything they are not bbb accredited because they don’t except the trust agreement with the bbb I also feel like they violate my right to speak and force me to type back and forth that should unconstitutional in some way shape or form these cooperate companies just want to walk all over people so after being a premium member since 2014 they raise my rate and with all the restrictions when if you pay for YouTube premium it does not matter if your family member lives with you or not so I even asked if I could do a duo plan with my son 1/2 time he lives with me and the other half with his mom he also is a full time college student in upstate had a dorm room there and they said I could try but when they send him an email and a different area comes up it might clash with there policies so they are even trying to control a plan with my own son it shouldn’t even matter if my so or daughter lives with me or not there my kids smh
