I was charged for Premium unexpectedly, when I am on my last few euro’s for basic necessities. I am on benefits, unemployed and looking for a job. And they were saying to me how because I didn’t cancel it within the 14 grace period from the DAY OF MY SUBSCRIPTION BEGINNING they can’t give me a refund. I was charged yesterday. They find loopholes to make their refund policy a certain way so they don’t have to refund their customers. Especially when they unintentionally renewed, like myself since I forgot to cancel my subscription before the day it renewed again. Since, in my case that money wasn’t to spare, it was in my account so I could afford food for the week it really angered me how their “customers service support” dealt with me. And I promise, I am not usually the angry person cooking up a storm, I worked retail for years and making complaints to companies is just not my cup of tea. Most companies find accidental renewals a good enough qualifier to give you a refund, so even after “looking at my circumstances” all they did was scam me out of my money. This company is a joke. Charging €12 for an individual plan, underpaying artists and not even having good quality for their streaming platform they charge so much for. I am better off switching to Apple Music again. Customers support doesn’t even have an email you can contact, pretty sure it is a bot regardless of the amount of time they take to respond. I just think it’s silly at this point, it used to be my favourite streaming platform but they’ve changed it so much over the years that it’s becoming beyond disappointing. I’m not surprised people are cancelling subscriptions and switching over to other platforms. It’s been nearly the whole month and I am still updating on the issue because I’m still so angry. For it not to be a waste of my money I’ll have to use it till the subscription runs out, which annoys me even more because I frankly don’t want to spend time on their platform. To buy occasionally and turn off auto renewal, maybe worth it. Have a student ID and can get the cheaper student plan, sure. But if you genuinely want a good platform to listen to music, don’t get Spotify and definitely don’t start paying for their bullshit priced plans. Behind the scenes the profits go mainly towards their “amazing” company.
