Screwed up my flight change. Got charged more rather than a refund like I thought it would be. It was totally my fault and I really thought I was just out of luck. Since I ALWAYS get satisfaction with Southwest I gave it a try. The customer service rep had to go to her supervisor to figure out how to get me back to where I was and refund the additional charge. Southwest rocks. I have bee flying them for years and they never fail to totally satisfy me.
