Can't even book a flight if their call back system does not work as designed. It called me back 3 x and hung up each time on me. I am presently on hold for an 'estimated' 82 minutes to book a flight. Now I do not even have the option of a [apparently broken] call back system. I guess their time is valuable though not mine. After this fiasco I am also getting rid of both of my rapid rewards card as the points earned has been diminishing over the years to the point of 'what is the point of this'? I guess stock/share holders again are the winners of this crappy airline. It used to be worth it. No clearly a waste of time.
