What an absolute joke. I don’t even know where to begin. This airline needs to be shut down immediately. They say they got their game together by the 2nd of January?! HAAA some continued comedic relief from this joke of an airline. My first flight was canceled in Indy after 3 hrs waiting in the airport then 3 hours on the plane and then disembarking. The next day I was on hold and hung up on by their stellar customer service for about 12 hours of my day. By the next day I was about 50% sure I had rebooked my flight out but obviously couldn’t get ahold of anyone to confirm and had the call dropped during my booking confirmation. By the next day, they had legitimately disconnected their customer service line. So I rented a car and drove 3 hours out of state with the hopes that I had a flight out. Upon arriving here I found out my flight was canceled again and that I was accidentally listed as a ‘no show’ after spending 3 hrs physically sitting on their plane, so I couldn’t be rebooked. No problem, I decided to drive the 18 hrs to my destination since I could no longer stand one more minute of hoping SW would throw me a bone. Now it’s been 9 days and I get to the airport in the hopes of flying home only to find out that without my consent SW had canceled my flight home and not only was I not refunded but I had to buy an additional ticket at the counter for a flight I’d already paid for making me almost miss this flight since even the counter agent couldnt understand what was going on with my ticket. I have a torn MCL and had to run the length of an entire airport to try to make this flight I had just booked. I’ve now paid for 3 flights with SW of which I’ve yet to fly any. I am a rapid rewards member and I have a SW credit card and compassion pass and at this point I want to cut all and any ties linking me or my money or time to this absolute circus of an ‘airline’. You don’t deserve any loyalty. You failed and you continue to fail.
