My luggage was delayed, causing me having to spend extra funds and make an additional round trip to the airport the next day. The agent on the night we arrived promised me that Southwest would handle my complaint swiftly and reimburse me for all my extra costs. Instead, Southwest has ignored the receipts I sent (including an extra day of parking fees, Uber, and missing brand new sunscreen) and the documentation showing my round trip the next day to the airport and back. All they do is make unrelated replies, which allows them to reset the clock another thrity days. Then when I call, I get the response, "Well sir, we have 30 days to respond to any messages you send, no matter our response." Southwest has rightfully earned the nickname SouthWorst. Even the intial response from Sumi in customer service states that he is sorry there was a delay to my luggage. He instructed me to attach all supporting documents for reimbursement. I did that. Then after finally responding after 30 days, he said, "Please attach a photo of the damaged luggage." Um what?!?!?! Yeah, they are there to play games with customers. I've been our over $141 for over month because of SouthWorst delaying my luggage. I've been such a loyal customer to them. Time to give Delta a try.
