I bought a pair of concert tickets from Songkick. They were unable to send actual tickets for the event, just the promise that the tickets will be available on the day of the show. I contacted the concert venue, and they have no idea who Songkick is, and says they won't grant entry with a Songkick receipt. I asked for a refund from Songkick, and they refused, telling me to trust them - the tickets will magically appear, even though the venue says otherwise. Avoid Songkick!