I reached out and within minutes had a customer service representative on the phone discussing my needs. Jeffrey was not only helpful but genuinely cared about me and my company's needs and requirements in software. He was able to schedule a few demos and the other companies got in touch with me immediately. Very clear, well organized, and concise information was sent to me detailing more about each software brand. Could not ask for better help throughout this software selection process. Available within minutes if I had a question or concern. Really the best solution to not get overwhelmed.