Smartsheet was one of the few software options available at my company, and at first, it seemed like an ideal choice due to its many great features. When speaking with Smartsheet representatives, I was assured that users who only needed to view content in the workspaces I created would not be charged. However, just two months later, I was informed that all users would now require paid access for both “view” and “edit” permissions starting this year.I’ve requested an estimated price four times and am still waiting for a response. Additionally, it was never made clear that many essential features and add-ons come at an extra cost—even with a business license. Features like data offloading, uploading, Dynamic View, resource management, and various apps all require additional payments, and the costs are steep. For instance, Dynamic View alone costs nearly GBP6,000, making it unaffordable for small businesses.While Smartsheet itself is a powerful tool, its pricing structure lacks transparency, and customer support has been disappointing. The lack of upfront clarity around costs feels misleading, and I’m particularly frustrated by the poor communication regarding pricing. I’m still waiting for more details, but given the unexpected costs and lackluster support, we will likely need to explore alternative software with more competitive pricing and better customer service.
