Initially enjoyed Smartsheet for its automation features and ability to collaborate easier with external contractors and new vendors. Over time, they made these features more expensive and barely improved their software.This year, when asked to reduce the number of users on contract due to redundancies in my team, they locked us into the previous year's contract, citing a "Negative Option" rule already outlawed by the FCC in the USA. This is unethical and not only that, they tried to INCREASE the number of users secretly whilst also charging more per user. This cost us 5K but I have learned and we will never be going back.
