smallpdf

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My experience with customer support

I created an account and after reviewing the amazing range of tools they had I simply decided that it was not what I was after. I was charged a week later the subscription fee despite having cancelled my account within the 7 day free trial period which caused me a lot of confusion and frustration. However after reaching out to the support team they were able to provide me with quick and helpful responses to my issue and issued me a full refund. With very prompt and professional responses we were able to work together to resolve the issue.

5
Date of experience: Mar 22, 2024