I would absolutely NOT recommend Shopify for any business with an online store. I have had Shopify since September 2021. All was going well woth my site and business when suddenly on Tuesday April 11th they put all of my pending customer deposits on hold saying that I was selling "Branded" items and was in violation of their Terms and Conditions. This was complete bs. They wanted me to send the wholesale receipts where I purchased a specific GC belt along with a quilted purse and I did just that. I was not passing any of my items as a "Brand" although the GC belt was "brand inspired". Selling brand inspired items is NOT illegal. No brand names were being used whatsoever and my items were purchased legally from a legal US company that many Boutiques use. Apparently my information was sent to their "banking partners" and three days after the initial notification, Friday, April 14th, Shopify Abruptly CLOSED my site! My entire Boutique just gone!! They sent me an email stating I had 7 days to download or transfer whatever information I needed before they wipe the site clean!! I have lossed so much money and they basically left me scrambling trying to find a Website designer who can transfer all of my items and information onto another platform. This is all so shocking and a horrible business practice. There's no one for me to speak to, the chat service was absolutely no help, and I responded to that final "termination" email begging for someone to please explain and talk to me and as of today, Sunday April 16th, I still have not received a response. This should not be legal. Something should be put in place to protect consumers from false accusations. This is just not right and I will never refer Shopify to anyone starting a business. I am an extremely unsatisfied former customer. ~Sadie T owner of Sashay Couture Boutique.
