I'm a Shopify partner and expert. I've build many stores on Shopify and have built and manage an app on the Shopify app store. I like lots of things about Shopify - it's easy to get started, and it has so many great tools to help merchants and users scale their businesses. I still recommend it to all of my clients.Unfortunately the support has gone downhill recently. I'm guessing they have moved their CSR employment overseas, and it shows. It's hard to get a hold of anyone, the AI bot is the worst, and when I do get in touch with someone they are not knowledgeable. Most of my questions are very straightforward, but it's such a huge pain to get in touch with anyone that I dread anytime I have to reach out to Shopify customer support.
