Shopify

1.4
1.4 from 1.6K Reviews and Ratings
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I'm seeking help and regarding my domain transfer

I'm seeking help and regarding my domain transfer issue. Despite verifying my identity and maintaining an active subscription since until recently. I've been unable to obtain my domain from Shopify.Here's a summary of my experience:•⁠ ⁠Started domain transfer process in January •⁠ ⁠Verified identity and maintained active subscription •⁠ ⁠Last contact with Customer Support (CS) on September 12th •⁠ ⁠Received inconsistent information from multiple CS reps, ⁠Told me my domain is lost or can't be found, can't be transfer, the team is working on it, I have escalated the issues , I have grouped all your concerned and super escalated the issue . I will not stop until I get my domain, it is mine and I paid for it and I want •⁠ ⁠after contacting them on September 12, I Received a email stating both my domain is locked, preventing transfer •⁠ ⁠Promised escalation, but no progress after weeks/months I don't think anyone is really trying to help and they are all just laughing behind their screens!They have also blocked me from posting on their public forum by stating that I cannot post personal information. I have rewritten my post so many times and even decided to write the post about cats and they still stating I am posting personal information.This is just getting out of hand for one little domain, I just wanted to verify my identity and get my domain out of SHOPIFY!!!

1
Date of experience: Sep 22, 2024