I used to love this company and everything they stood for. Last year, they laid off the vast majority of their support staff and outsourced. Since then - there is virtually no technical or specialized support. Your issue will go unanswered indefinitely (2 weeks and counting) even if you follow up every day. Good luck to you if a documentation glitch on their end has caused your payments ($26,000+) to be on hold for weeks and you cannot pay your employees as result. It seems the best way to get your issue resolved is to contact your local news - not kidding. (search: global news shopify payments on hold).Worse, the leadership seems more preoccupied with their own political interests than the millions of customers that built this empire alongside them, using their platforms to promote misinformation and policy ideas that favour business interests over human interests. Disappointing.
