I am filing this complaint because Shopify has been holding my payout funds for over a week with no explanation, no communication, and no resolution. My dashboard does not indicate any type of hold, review, or delay — the funds are simply stuck in a “To Be Paid” status with no progress.I have contacted Shopify Support multiple times and received nothing but generic responses and empty reassurances. No one seems to be able to explain why the funds have not been released, when they will be paid out, or what (if anything) is causing the delay. I’ve received zero emails, zero updates, and no actionable support despite repeated outreach.This has severely disrupted my business operations. I rely on timely payouts to fulfill orders, run advertising, and manage inventory. Shopify’s lack of transparency, urgency, or basic customer care is completely unacceptable. There is no visible hold on the account, and yet I am being financially penalized without cause.I am demanding: • Immediate release of my funds. • A clear explanation for the delay. • A written acknowledgment and apology for the lack of support and communication.This situation is not only unprofessional, it’s damaging — and I expect swift resolution before escalating this further.
