Started out cool. But basically since march 2020, things have been sliding down hill. Support is helpful sometimes, but not usually. Like 1 out of every 3/4.edit: and i've opened like 8 support cases about this, they are ignored, then closed.Everything worked flawlessly in the beginning. Then they tried beta testing a new look, aka just moving everything around to un-intuitive locations. Garbage, but after complaining several times they changed me back to the original working version. Things were more or less workable for a while.Recently, I found I could add shipstation's ups account and get bulk rates. This broke all of the mapped defaults. Remapping them doesn't work. For some reason, paying for a label and printing the label no longer prints the label, I have to go find it in the shipments tab, which of course, is not in exact chronological order, it's some arbitrary variant. Even though I told them to charge my amex card for shipping, they pull it from my bank account, and even though I authorized them to charge me when I print postage, they still ask me every single label for authorization.Support is good at checking to see they don't have any problems on their end, and suggesting a reboot and to clear cookies. Very good at that.If I have to put up with this stuff for another 6 weeks, this will be a one star review. Edit: never mind, it's one star. it's been a week.these people literally BROKE their whole platform. it's constantly asking me to reload in order to print the labels, when i ok the reload (which i already preauthorized), it doesn't even print. every single order i have to reselect the shipping service, and it's impossible to remap it so it works correct the way it did last year.
