sendgrid

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Service is imp - even for free customers

So, I've been using the free Sendgrid service (I just have very low volume as of now and can take some risks). Their system first of all doesn't always work correctly - email formatting shows visually off sometimes, cannot delete contacts by deleting the full list.But worst of all is their service: I had an issue with not being on dedicated ips and yahoo blocking my emails so I've been reaching out for 2 days and their response is to reach out to yahoo? Really? You want a customer to diagnoze with yahoo why a sendgrid ip is blocked? And they are trying to push me the paid plans which are so expensive compared to other options. So, why should I stay a customer. Next time around, they might hold me ransom again and say "here, buy this upgrade". I am looking to switch to better service.2 stars only cause they've worked so far for me even with a free plan.

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Date of experience: May 18, 2021