A month ago I realized that SA had lost the link to my brokerage accounts when it failed to reflect a sale of an entire position. I had difficulty contacting support because it said I needed to use another browser (it was Safari). I got past that and since then have a repeated loop: told to remove, reinstall, log in, unlink and relink- I can’t access instructions in Knowledge Base - I reply indicating that I have removed and reinstalled the app and logged in - makes no difference- then a identical response. I last responded 4 days ago and haven’t had a response. I am 4 time zones distant from EST which gives me a narrow window to call. Despite asking for my phone no on form there hassle been any effort to make phone contact by them. I literally just got a response……TELLING ME TO CHECK THE KNOWLEDGE BASE. Clearly a robo response Date of Experience is date I first contacted SA support.On 2/5/24 SA replied to Trustpilot saying that Plaid - used to link accounts - was having trouble with Fidelity. This after weeks of their “customer support” giving me instructions to reinstall the app. I couldn’t access aspects of their app in addition to the failed link. I still can’t. Offered phone support I tried to coordinate it because I am in a different time zone - 4 hours earlier - without success. After 8 weeks (or more) they finally have given me a phone number to call. I still rate their support as terrible.
