DO NOT USE SEATGEEK! if the venue for the show you want to go see has an exclusive agreement with SeatGeek, travel, and go to another venue so that you can buy your ticket on Ticketmaster!! I am so disgusted with my experience, they don’t have real customer service, all you can do is send messages through an app and it is so useless! I have tickets to a concert and MONTHS after the tickets were sold, there was a production change that caused my seats in my section to no longer exist. Other venues have already PROACTIVELY started transferring people in my position to other seats. I’ve contacted SEATGEEK to try to figure out if I can get my new seat, because I VERY intentionally picked an aisle seat on the floor- and NOT a pit section and NOT a seat in the stands because that is where I needed to be for health reasons nor the experience I wanted. I cannot stand for three hours, four hours, five hours at a concert so I paid almost $3000 and picked my seats and NOW that there’s this production change my section is 100% gone. It wouldn’t be so bad if I could contact SEATGEEK and they would behave decently like Ticketmaster and allow me to pick another seat, even if I had to pay a transfer fee, at least I would have the ability to pick somewhere else to sit. Instead, they’re just telling me the show is 3 months away and not to worry about it. I KNOW the show is three months away, and tickets are STILL on sale which means people are still buying seats which means by the time the show gets in town to be set up, I won’t even have a comparable place to be moved to!!!! That is NOT fair to me. I am so disgusted. My seats are expensive, second row, asile seats! I am never ever buying another ticket to another show at Northwest Stadium as long as they force you to get your tickets through SeatGeek! I think it is very irresponsible and LAZY customer service to continue to sell tickets to a show that you know has a change in the seating floor plan, when you have a customer who has paid thousands of dollars for their seat and you won’t do a single thing to let them transfer to a different seat. By the time the show comes to town they will put me God knows where and then tell me there isn’t anything they can do to help me. Avoid SeatGeek at ALL costs! If you have an issue happens that is beyond your control, they will not help you. You will never be in touch with a real person. They have completely ruined my experience for a show I paid almost $3000 to see! I am SO disgusted!!!
