I bought a pricy external hard drive from Seagate. After a year it stopped working I was able to make contact with the tech dept. They could not help me retrieve my data so I went through the process of sending it to the Netherlands. Quite a while later it was returned. However encrypted. Which I expected. But there was nothing to say how to uncrypt it. I literally spent four hours trying to speak to a person. Their automated service kept saying I was being put through to an ardent but nothing progressed. Eventually by selecting ‘purchase a product’ and going through a process of refusing all automated suggestions for what I should buy did I get through to an agent. They were able to send me an email with the code I needed. I will NEVER EVER buy from Seagate again. I had a faulty product and their customer service is non existence. They have NO phone numbers. Even the ones I tried in Schiphol went no where. Then they have an automated help line but NO one to speak to.
