I have been purchasing all my drives from Seagate for more than two decades. I recently purchased an Exox 20 TB drive that has a 5-year warranty and three-year rescue included. After registering the drive with Seagate, it showed that it only had 3 years and 9 months left. I was told that even though we are in December 2023, the drive warranty started in September 2022. I called five other times, and Seagate refused to update the warranty. Seagate kept referring me back to their chat support, which, by the way, has a message displaying, "Our support sites are experiencing severe weather, creating delays in our response time. We ask for your patience. Their chat has been offline for more than a week. I tried to explain this over the five phone calls I made to every representative I spoke with, and they just kept repeating, "Please go to our chat line." Seagate, what part of your online chat is not working do you not understand?Do not purchase drives from Seagate; they will rip you off on the warranty. For that, you might as well purchase from Western Digital, which is exactly what I am going to do after I get my money back on this drive. Seagate You are committing fraud and ripping off consumers, most of whom are not aware of this fact, and if they ever need a drive replacement or rescue service, they will not get it as you refuse to update the warranty on your end. You are doing this intentionally; it is fraud and wrong.
