brand new 10tb drive made horrible clicking noise . got advice from seagate to install seatools did this drive was faulty.sent drive to seagate under warranty and use there free data recovery service.waited weeks nothing.sent email saying they never received my drive.sent proofof delivery then they sent me a story that it was lost ect ect . morale of the story im a 10tb drive missing £200 + postage to return to seagate in future just take it back to store you purchased and get it replaced and forget about the free recovery.