My order of a gas range was delivered on the promised time, however I'm still waiting on the installation. The delivery team called XPO probably outsourced by Samsung was responsible for delivery, installation and haul away. However the delivery/installation guy was not knowledgeable on the installation and told me that they cannot install this range because the gas shut off valve is missing at my gas line and they wanted me to get a plumber to first install the gas shut off valve before they can install. They left the range in my garage. When I checked back with plumber and CenterPoint I was told that everything is correct and the gas valve is located in the kitchen cabinet next to the range which the installation guy was not aware of, and it is fine since he was used to old model where the shutoff valve is placed back of the range. However I'm now struggling to get the installation done. After struggling and talking to 4-5 people I was able to create a request for installation again through XPO and was told that within 24-48 hours someone with call me to complete the pending work. However, it is several days, and no response. I keep calling the Samsung customer care and wait for 1-2 hours to get connected to an agent and just told that they can't help as it is pending with XPO and they will contact me again within 48 hours. I regret placing this order on Samsung.com and going through all these inconvenience.
