Customer Representatives give false information and offer false incentives in order to get customers to buy their product. BEWARE. I called customer service regarding a warranty replacement on my phone. I was offered an upgrade. I told the representative that I would rather get a replacement of my current phone rather than upgrade. Then the representative made me great incentives if I upgraded with her at that time . For this reason and this reason only I bought an upgraded phone directly through this representative. Several weeks later I learned that this representative gave me false information and the incentive she spoke about did not even exist. For the last four weeks I have been attempting to have this issue addressed. I have made more than 5 phone calls to Samsung. Also have sent at least 5emails. I have requested a phone call review of the conversation I had with this original representative. Of the many attempts to contact Samsung no one will discuss this with me or even acknowledge my request for a phone call review. When I ask to speak to a representative who specializes in such issues, I am told that they can't transfer me to anyone or they do not have that ability. I also have been told by a couple of the representatives that they cannot share their full name with me. This makes it extremely difficult when I talk to the next person and cannot reference the name of the previous person I spoke to. Furthermore, some representatives tell me there is no record of the previous phone call I made. My request to speak to somebody who could help me with this has been met with what I would call "canned email" responses or representatives who repeat the same phrase over and over as if perhaps they don't have a good comprehension of the English language or are only given permission to provide "canned answers.". Samsung should be ashamed for how they disregard their customers. I encourage individuals who are not given the respect to have issues addressed through customer service to FILE A REPORT with the BETTER BUSINESS BUREAU.
