Samsung Galaxy 2 laptop – Samsung UpdateOh dear!Be warned Samsung are not providing the basic need to provide drivers for their equipment, further the customer support cannot resolve basic requirements. Their logic is flawed, their whole concept depends on already having network drivers, if you don’t have them or need them, then their concept for delivering driver support collapses. Its so obvious and simple, head in the sand stuff?Here’s the sad long story after 2 hours wasted with Samsung Support.1. Needed to update drivers after a Windows re-install – Samsung does NOT provide a website to download drivers for it PC/laptops – the only way is via their Samsung Update which has to be downloaded onto the PC/laptop.2. Catch 22, no ethernet slot/no wifi (no driver!) – so can’t be done!3. Samsung advice – download to another PC – didn’t say it had to be a Samsung PC/laptop – so can’t be done.4. Next sledgehammer suggestion was to restore Windows from the Recovery partition, not possible as new drive.5. Customer Support is incapable of providing a link to at least download the wifi software so it may be imported via a usb stick.6. To resolve the first issue, was to use the hardware ID from the device manager get the driver from Intel – success. Now download the Samsung Update! First step is to use Windows Update to collect drivers from Microsoft – however several drivers not installed.7. Samsung update gave 3 suggested drivers including Sound which were successfully installed, however still 4 drivers not installed. Again using the Hardware IDs located drivers from Intel, using their Driver & Support Assistant App.8. Still one driver not found – hardware “not known” googling the Hardware eventually discovered it is Samsungs ACPI driver – dawned on me that Samsung doesn’t use the common ACPI name they call it “Event Controller”.9. Success, but one thing – we won’t be buying or recommending Samsung PC/laptops until they find a better way of distributing driver support. Fundamentally their concept is flawed at a very simple level, secondly their customer support is incapable of providing any support for what is a basic requirement.EDITHaving read other recent reviews, havingpreferred SAmsung products, TVs, phones, oven etc - perhaps we should look elsewhere now as obviously things are not good at Samsung
