I purchased a Samsung 4 Door Flex refrigerator new and had it professionally installed. A few months later I found water pooling under the crispers. Samsung sent a repairman who "fixed it" by replacing the water filter unit. Several months later same problem, water pooling. Samsung sent a repairman who did the exact same "fix". Now, after owning it for about 20 months, same problem for the third time, water pooling under the crispers. Samsung told me it's no longer under warranty. When I pointed out it was the same problem they attempted to repair twice before, under warranty, they relented and made a repair ticket. A week later I got an email from Samsung canceling the appointment with no reason given. My advice is to avoid Samsung and purchase another brand from a company that stands behind its products. $3200 for a pile of junk!UPDATE: So Samsung replied to a review of mine. They said they want to help me fix it, gave me a reference number and said to contact them. When I did contact them, their solution was to send a tech to repair it and CHARGE ME. You can't make this stuff up!
