Yep, Samsung technical support is the absolute WORST in the industry - even worse than Motorola, and that's saying something!I've had a tech support case open for my Samsung Galaxy Note20 Ultra 5G since September 2022 - as I write this, that's SEVEN MONTHS now - and for the last 5 months they simply did not even bother to respond back at all. That's since PROMISING that they would get a Level 3 tech support person to assist me.Why did I ask for Level 3? Because the answers I got from their standard "Level 2" reps were not much better than you could get from a partially-trained monkey - in many cases, the answers received in the 'Samsung Members' app (which is supposedly staffed by trained tech support personnel) were obviously just copied/pasted from Google searches - I knew that because of course I had already tried searching the answers myself... but I digress...So anyway, on 23 Sept 2022, a rep (who I will not name here) assured me via email that "I immediately escalate the issue to our Tier 3 team for review. Please give our team time to review and come back to you as soon as possible and update you through email."And that, folks, was the last I ever heard from them until I reminded them two days ago that perhaps 7 months might be a little longer than the average human would regard as acceptable customer service?And guess what - their reply was so pathetic: "we don't have a way to escalate this to our level 3 support because this is part of our Samsung feature, most likely we advise our customer to send an error report on our Samsung members app."YES YOU HEARD IT STRAIGHT FROM THE MONKEY'S MOUTH - firstly, the issues I have are apparently not issues at all, but "Samsung features" (remember the old joke "it's not a bug, it's a feature"? - well, it seems Samsung actually lives by that credo!And secondly - after having been ALREADY escalated to Level 3 support seven months ago, they are now attempting to say "we don't have a way to escalate this" - I mean, SERIOUSLY??But you haven't even heard the most frustrating part yet - see how they replied "we advise our customer to send an error report on our Samsung members app"? WELL JUST WHAT THE FREAK DO YOU THINK I DID SEVEN MONTHS AGO???I started by doing just that - sending an error report on the app! And now, guess what - THEY DON'T EVEN TAKE THE TIME TO REVIEW MY DETAILED REPLIES FROM BACK THEN - EVEN AFTER I OBLIGINGLY COPIED/PASTED EVERYTHING INTO TODAY'S EMAIL!Take it from me - if you don't wanna be stuck in a whole world of Catch-22 with no freakin' way to get out - AVOID SAMSUING LIKE THE PLAGUE!
