Horrible experience Samsung, so disgusted with your customer service.I gave my Galaxy S22 ultra for repair as it wasn't fast charging. I asked for a spare phone and I dint have any phone to use for next 3 to 5 working days. The lady at counter assure me and guaranteed it will be fixed on urgent basis and will be couriered to my place in 2 days as I stay far. After multiple follow ups phone calls which no one answer untill 5pm. I managed to get hold of some one and changed my address so it's delivered at the right place. It was supposed to be dispatched next morning but no one followed up, after calling entire day a guy answered at 5pm saying it's ready for pick up and had no clue it was suppose to be couriered so again after wasting a day it was dispatched the next day in evening so the following morning I should receive the courier which is day 4 by now. After tracking entire morning I see that the courier guy try to deliver but no one home to I needed to collect it when I was home entire day. After calling courier company all morning to my surprise they told me that the unit number on the parcel is wrong hence the guy left. Now it will be delivered next day which day 5 btw. And still without my phone when it was repaired in 1 day. The courier company told me since there is a change in address it will take another 2 working days which means i have to wait the entire weekend without my phone which makes it 9 days without a phone. Pathetic service.
