My refrigerator went down with the power about 1.5 weeks ago and never came back on. I reached out to my warranty company on it, who has their own problems and mistakenly believed I needed to work with Samsung to get this resolved. Ultimately, that wasn't the case nor figured out until 2 days ago. I called and spoke with Samsung's service reps (who were all nice enough) countless times during this period. Each time I called to open a ticket, it would eventually be canceled and I'd be notified by text. I'd then have to call back, repeat myself along with the problem again. This happened about 3 or 4 times. The repair company they put me in touch with was horrible too and I'm surprised Samsung continues to contract with them based on the number of negative reviews that company has too. Samsung eventually sent me another message that because I'm out of warranty (manufacturers) and they believe the part I would need is no longer available (no one ever came out to confirm what part that is) that I was basically on my own. How does a company tell you you're out of luck on a 1.5 year old fridge that cost $2k. I finally caused enough havoc with the extended warranty company through Home Depot for them to realize they should have handled the entire process and would find me another technician.Samsung, your reps are nice enough, but get your crap together. Having to repeat myself a million times only to be told my ticket is canceled for no reason and dealing w/ a repair company that doesn't pick up the phone. I put that blame all on you.
