Let me begin by stating that I have been a fan of and owned quite a few Samsung products over the years from phones ( Samsung phones are all I have purchased for the last 20-25 yrs ), to refrigerators and a stove. They have always been reliable products. Over the last year, I have had to make many calls, chat online, or text their customer service depts. I wish I could say that the complaint I'm about to make was an isolated instance, but it is not. I also want to state this review is not about any one person. Their representatives have ALWAYS been kind and offered as much help as they could to resolve my issues. My complaint.....I DETEST that C.S. is outsourced to foreign countries that must think just because you state you are bilingual does NOT mean you are fluent! Fluency means you can communicate your response and UNDERSTAND the customer's problems WITHOUT the customer REPEATING themselves OVER, AND OVER, AND OVER, and you, the CS rep, can CLEARLY convey your answer so that it is also understood! If I have to ask you OVER, AND OVER, ÀND OVER to repeat your answer, or ask you to transfer me to someone else because I can NOT understand you, then you do NOT speak fluent English! EXP... I called Samsung earlier in the week and spent an HOUR AND TWENTY-FIVE min, being transferred four times, and hung up once during one of those transfers. The last rep DID speak fluent English even though it was not his native tongue, and answered my question after asking it only ONE time! If a company is going to sell their products in another country, then by golly they need to have CS reps from the same country their products are being sold in! It is a no-brainer! I KNOW I am not the only person who feels this way. Samsung is not the only company that outsources its CS to companies whose reps speak Indian/Hindu. (To anyone who responds to this review, don't make this about race. It is about foreigners speaking fluent English in a country that speaks primarily English.) Corporations have a statement at the beginning of their automated messages stating a call is either recorded or may be recorded, so why can't they use that opportunity to train whatever rep had a customer like me who has to repeat OVER, AND OVER, AND OVER or states they, the customer, is unable to understand their rep, to speak the customer's primary language more fluently?!?! Or better yet, and I'll repeat this, hire people that were born and raised in said country? Not only have I spent more time than I care to on the phone, but here I sit writing a review that has also taken up my time. Did I have to write this and use up time I could have spent doing something in my personal life? ABSO-FRIGGIN-LUTELY I did!! This situation is getting worse by the day. Hey Corporate America, making money also means keeping your customers happy so they buy from you again. This customer AIN'T happy right now!!!!
