I've faced two deeply troubling experiences with Samsung's service, concerning my LED TV and front-loading washing machine. The service interactions have not only been disappointing but alarmingly indifferent and seemingly unethical.Regarding my LED TV, an issue with the settings preventing channel changes was quickly attributed to a major hardware failure by the service center in Chennai, India. Despite the lack of a basic diagnostic, a complete hardware replacement was recommended, which a simple non-Samsung remote purchase later proved unnecessary. This misleading guidance felt like a deliberate attempt to deceive.The washing machine problem was equally frustrating. The service center acknowledged the need to replace a faulty outlet pump but provided a used and damaged part instead. The technician's indifferent response, suggesting such practice was standard at Samsung, was shocking and unacceptable.These incidents, which I've recently shared with a friend after moving to Chennai, have revealed a distressing pattern of disregard and exploitation, prompting his recommendation to report these experiences on Trust Pilot.My trust in Samsung has been irreparably damaged by these encounters. The lack of empathy, respect, and basic customer service ethics displayed by the service dealers is appalling. The question arises: Is this the standard way Samsung treats its customers? The harsh and mercenary approach, especially over minor cost issues, is inconceivable for a brand of Samsung's stature.Consequently, I've resolved to discontinue purchasing Samsung products and will advise my family and friends to steer clear of them as well. It's a matter of principle and consumer rights. Companies should not just be held to standards of quality in products but also in integrity and humaneness in their customer service.I earnestly hope this feedback prompts a much-needed change in Samsung's customer service approach and treatment of its customers.
