My Samsung washing machine has become defective after only 3.5/4 years since purchase. This is highly disappointing considering Samsung's reputation as a provider of quality products.On top of that, I experienced an unbelievable lack of clarity and transparency regarding the costs associated with repairs. While I am able to submit a repair request, Samsung refuses to specify the call-out charges and hourly rates upfront. If I request a quote, administrative fees have to be paid, even if I decide not to accept the quote and proceed with the repair. It is unacceptable that Samsung is unable to clarify the amount of these administrative fees. I believe that consumers should be able to trust Samsung to deliver good service after having to deal with faulty products. This would at the very minimum include the right to be fully informed in advance about costs associated with a repair request (meaning at least the admin fees and call-out charges). The lack of transparency and the potential for hidden costs contribute to a dissatisfactory experience with the Samsung brand.
