I preordered a Samsung S24 Ultra in January and as part of the offer I was due to receive a Galaxy Watch 6. My order turned up without the Galaxy Watch 6 but on the packing slip it referenced the Watch. After getting in touch with Samsung to ascertain when the rest of my order would arrive they conducted an investigation as they said the watch was packed as part of the packing process. I was sent some bogus inconclusive photos from their supposed CCTV showing a phone and watch on a bench then a DPD parcel packaged up. I requested that the CCTV footage be provided so that I could raise a case with the Police but they also denied this request. After a lot of back and forth Samsung have upheld their original decision which is to not provide me with the Smart Watch that was meant to be part of my order.I feel violated and cheated that Samsung have not upheld their part of the bargain. I've been a user of Samsung devices for the last 10 years but the S24 Ultra despite being a very capable device will be my last from Samsung. Having typed a few words into Google, I've found that this issue with Samsung happens quite frequently and similar to my case they are happy to fob off customers so please be wary because purchasing from them in the future.A very disgruntled and angry ex Samsung user.
