The wife ordered direct from Samsung a new Washing Machine which was advertised as being Next Day delivery, so we placed our order paid the next day delivery fees, it took us to a calendar to select the delivery date so we selected the next day which was 24th May 2024, it all went through and we received a confirmation e-mail confirming delivery date and purhcase etc. We later got an e-mail stating delivery date of 24th as requested but it also stated we would hear about my order in a few days, so we contacted Samsung via the online chat to check on the status and explaining the confusing e-mail re the few days comment and delivery date still stating 24th, they looked it up and confirmed that the delivery date was on target for 24th. This morning we got up and checked my order status to be certain and low and behold they have now changed my delivery to 30th May, which is absolutely no good to us and goes against the delivery date their own system offered. We am now told by SAMSUNG that we cannot cancel the order we will have to refuse delivery on 30th and we will have to wait for the refund, thus leaving us with no machine this is beyond disgusting in this day & age of technology! Payments are taken quick enough but always delayed to refund. Even our credit card company are of little help stating it will take at least 5 days to obtain the refund from them. we am beyond angry with these companies that mess us customers about and get away with it every time. DO NOT BUY from SAMSUNG as they LIE and hold your money hostage! We would accept a day or 2 at most delay for unforseen circs, but a week later is not acceptable and hardly unforeseen, they're just not bothering to ensure their online systems are actually up to date on their actual delivery capabilities! order ref: UK240523-29438527
