I tried to buy a new S24 Ultra from their website to take advantage of some special discounts. I could get the price I wanted, but could not process the purchase due to some glitch in my phone. Tried my desktop with similar results. Called customer service and was shuffled back snd forth between tech support, sales, and account management. Reps were polite but could not solve the problem.Finally I asked to "escalste" the problem to a more senior representative. When I spoke to her, she promised to find a way around the problem and she finally did. Gave me an extra $150 discount. In the end I am satisfied but it took days to resolve.
